When did it become OK to use email as a substitute for human interaction. Call me old fashion, but I feel that if I have something to communicate, other than facts, email just doesn’t cut it. It never fails that if and when I have attempted to communicate sensitive issues via email, the recipient interprets my “tone of voice” differently than I had intended. Then you spend more time trying to explain what you really meant, and things worsen.

Don’t get me wrong, email is a great way to quickly and conveniently exchange contact information, documents, and scheduling syncs, it just doesn’t replace picking up the phone and calling the person you need to speak to.

Of course there are exceptions, i.e. time zone differences, language barriers, and case building, but for the most part, there’s just no alternative to a phone call.